We’re here to help
Before contacting us please visit our troubleshooting pages as most solutions can be found there. Including Troubleshooting, Spare Parts and Chemical Advice for Lay-Z-Spa hot tubs, Above Ground Pools and more.
If you still need some support, you are able to contact us either by calling 0345 576 0116 or emailing [email protected]. We are currently answering enquiries within an average response time of 3-5 days.
How to contact us?
Please call our After Sales Support Team on 0345 576 0116 or email at [email protected]
To ensure we can process your enquiry as quickly as possible please provide us with the following details:
- Your name
- Email address
- Telephone number
- Postal address
- Your item and model number (i.e. Lay-Z-Spa Paris / #54148)
- Your item batch number
- Comments / query
- Attach a proof of purchase (i.e. photo/scan of receipt)†
- Attach a photo of the current set-up
- Attach a photo showing the problem
† Proof of purchase: This needs to show, original retailer, full date of purchase, item purchased or price paid
Alternatively please write to us:
Bestway After Sales UK
1 Sabre Close
Heathfield Industrial Estate