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We’re here to help

Before contacting us please visit our troubleshooting pages as most solutions can be found there. Including Troubleshooting, Spare Parts and Chemical Advice for Lay-Z-Spa hot tubs, Above Ground Pools and more.

If you still need some support, you are able to contact us either by calling 0345 576 0116 or emailing [email protected]. We are currently answering enquiries within an average response time of 3-5 days.

PLEASE NOTE: Please refrain from submitting multiple emails as this will result in your enquiry being placed at the back of the queue. We will respond to all enquiries as quickly as possible.

How to contact us?

Please call our After Sales Support Team on 0345 576 0116 or email at [email protected]

To ensure we can process your enquiry as quickly as possible please provide us with the following details:

  • Your name
  • Email address
  • Telephone number
  • Postal address
  • Your item and model number (i.e. Lay-Z-Spa Paris / #54148)
  • Your item batch number
  • Comments / query
  • Attach a proof of purchase (i.e. photo/scan of receipt)†
  • Attach a photo of the current set-up
  • Attach a photo showing the problem

Proof of purchase: This needs to show, original retailer, full date of purchase, item purchased or price paid

Alternatively please write to us:

Bestway After Sales UK
1 Sabre Close
Heathfield Industrial Estate
Newton Abbot
TQ12 6TW