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We’re here to help

Before contacting us please visit our troubleshooting pages as most solutions can be found there. Including Troubleshooting, Spare Parts and Chemical Advice for Lay-Z-Spa hot tubs, Above Ground Pools and more.

If you still need some support, you are able to contact us either by calling 0345 576 0116 or emailing [email protected]. We are currently answering enquiries within an average response time of 3-5 days.

How to contact us?

Please call our After Sales Support Team on 0345 576 0116 or email at [email protected]

To ensure we can process your enquiry as quickly as possible please provide us with the following details:

  • Your name
  • Email address
  • Telephone number
  • Postal address
  • Your item and model number (i.e. Lay-Z-Spa Paris / #54148)
  • Your item batch number
  • Comments / query
  • Attach a proof of purchase (i.e. photo/scan of receipt)†
  • Attach a photo of the current set-up
  • Attach a photo showing the problem

Proof of purchase: This needs to show, original retailer, full date of purchase, item purchased or price paid

Alternatively please write to us:

Bestway After Sales UK
1 Sabre Close
Heathfield Industrial Estate
Newton Abbot
TQ12 6TW