Help with Your Lay-Z-Spa Inflatable Liner

Bulging Liner

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Reason	Solution
Over inflation.	Deflate the liner slightly to eliminate the bulging. Please be aware changes in the ambient temperature outside will cause the air inside the liner to expand or contract. On hot summer days we would suggest deflating the spa slightly. On colder winter days you may notice the liner looks a little soft and needs some more air.
Direct sunlight.	Spas are not designed to be left in direct sunlight. This can cause the liner, which is manufactured from vinyl, to expand and bulge. It can also cause the colour to fade and the liner may become brittle over a long period of time. This is not classed as a manufacturing defect. The spa should be set up in a shaded spot, or we would suggest purchasing a gazebo or similar item to cover the spa.

If the troubleshooting does not resolve the problem, please contact the aftersales team for further advise and so we may assist further. If you are no longer within your warranty period, replacement liners can be purchased from Lay-Z-Spa or Bestway store.

Deflating

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Reason	Solution
Your liner is punctured (please note punctures are not covered under the manufacturer’s warranty)	To locate the puncture it is best to apply diluted washing up liquid from a spray bottle to the surface of the whole liner and around the inflation valve. Bubbles should appear where the puncture is located. To fix the puncture you will require a repair kit which should include a waterproof repair patch and epoxy vinyl glue.
Your inflation valve is too loose.	Ensure that the valve is fully inserted and fully secured into the inflation hole.

Water Leaking From Liner

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Reason	Solution
Drain plug is leaking	We would suggest checking the drain plug is not misshaped and fits securely. Close the plug and pour water on to the plug and check for any dripping. Monitor the spa water levels and check for any puddles underneath the spa.
Water is leaking into the air chamber of the liner	Please check the liner for any split seams that may be allowing the water to flow into the air chamber. You may also be able to see bubbles of air rising in the water. It may be difficult to get the water out of the liner at this stage. Please note condensation is not covered under the manufacturers warranty. If you are still within your warranty period, please contact the aftersales team who will be able to assist you further. If you’re no longer within your warranty period, replacement liners can be purchased from our Lay-Z-Spa Covers & Liners category.
Water is leaking from connections between the pump and liner	Attach the stopper caps to the inside of the liner, disconnect the pump unit, and move the pump unit away from the liner. Check the washers are all in place and not perished or missing. When you connect the pump back to the liner be careful not to cross thread the connections. Then activate the air jet massage function to force the water back into the liner and reset the non-return valve.

Reason

Solution

Drain plug is leaking

We would suggest checking the drain plug is not misshaped and fits securely. Close the plug and pour water on to the plug and check for any dripping. Monitor the spa water levels and check for any puddles underneath the spa.

Water is leaking into the air chamber of the liner

Please check the liner for any split seams that may be allowing the water to flow into the air chamber. You may also be able to see bubbles of air rising in the water. It may be difficult to get the water out of the liner at this stage. Please note condensation is not covered under the manufacturers warranty.

If you are still within your warranty period, please contact the aftersales team who will be able to assist you further. If you’re no longer within your warranty period, replacement liners can be purchased from our Lay-Z-Spa Covers & Liners category.

Water is leaking from connections between the pump and liner

Attach the stopper caps to the inside of the liner, disconnect the pump unit, and move the pump unit away from the liner. Check the washers are all in place and not perished or missing. When you connect the pump back to the liner be careful not to cross thread the connections. Then activate the air jet massage function to force the water back into the liner and reset the non-return valve.

Liner Too Small

This problem normally occurs when a new liner has been purchased or replaced under warranty.

New liners need a little time to expand before they reach their full size. The vinyl material the liner is made from takes approximately 6-8 weeks to fully expand. The rate at which the liner expands depends on the ambient air temperature and how warm the water is heated. We apologise if your replacement liner is not as aesthetically pleasing as your previous liner. However, it should look the same once fully expanded.

Discolouration

There are a number of reasons why the liner might be discoloured or stained. The following are some of the more common symptoms and causes.

Symptom: Pinking

Solution: The pinkish staining appears to be a bacterial growth which has caused the staining, the magenta (pinkish) colour is normally associated with a bacterial micro-organism. The stains are extremely hard to remove, but are prevented by regular cleaning and drying particularly in areas such as stitching and seams.

These types of micro-organisms often present in areas of high humidity, rain can deposit these micro-organisms on to your cover and liner. Whilst the Vinyl is treated to resist the growth of various bacteria’s and micro-organisms (meaning the vinyl is not a food source), with this particular organism they find vinyl suitable as a host site if it is not cleaned on a regular basis. Please consult your instruction manual for maintenance of your cover and liner.

Unfortunately, this is not a manufacturing defect and the Aftersales Team will not be able to replace this under warranty for you. The pinking should not cause any problems with using the spa but may look less aesthetically pleasing. Replacement liners can be purchased from Lay-Z-Spa or Bestway Store.

Symptom: Colour has faded

Solution: Products such as washing detergent, moisturiser, deodorant, make-up, sun lotion or fake tan can cause discolouration. We would suggest using washing up liquid, stain remover or miracle pads to remove stains or marks.

We would not advise that the spa is left in direct sunlight. We would suggest setting the spa up in a shaded spot or using a gazebo or canopy to help protect the spa.

The liners have been tested for discolouration due to chemicals and it would need at least 5 times the advised amount of chemicals to cause any bleaching or loss of colour. To avoid this we suggest that the spa is dip tested with the Clearwater test strips daily to check chemical levels.

Symptom: Mould

Solution: Mould can occur if the spa is not completely dry when put away or if water becomes trapped between the liner and the cover. The humidity from the spa in conjunction with the trapped water can cause mould to grow and for the water to be stagnant.

By keeping the water treated with the correct chemical levels and maintaining the spa you should avoid issues such as this. However should the issue arise we would advise to use a solution of water and washing up liquid to remove the mould. If the mould is inside the liner we would suggest spraying some mould spray through the inflation valve and then inflating and deflating the spa several times. This will reduce the mould but may not get rid of the marks completely.

Symptom: Condensation

Solution: When you are inflating the spa some water may collate in the internal part of the liner. If you have inflated the spa in warm weather or during high humidity the amount of water residue that may get caught in the liner will increase.

We recommend leaving the spa in a warm place to dry thoroughly or to inflate and deflate the spa multiple times. When inflating and deflating the liner, the condensation that’s trapped inside will start to dry as you are pushing air round. Whilst deflated we would advise to use some mould spray to reduce the chances of any staining occurring on the internal parts of the liner.

Unable To Attach Pump

The pipes on the airjet spas may have been folded slightly when packaged so you may find you need to manipulate the pipes inside the liner in order to line them up with the pump. On the airjet spas the water pipes are malleable and made of PVC. The air pipes are made of hard plastic so should not effect the connections. You can try putting warm water through the pipes to help soften them.

IMPORTANT: Pour the warm water from the inside of the liner to the outside.

Unable To Remove Filter Housing

If you’re struggling to remove the filter housing, you may find it easier when the spa is empty and deflated. Using an item such as a flannel will offer additional grip to help you remove it. If this doesn’t work, you may find that you have one of the following problems:
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Reason	Solution
The filter housing may have expanded due to the heat of the water.	Let the water cool down. This should cause the filter housing to contract and make it much easier to remove.
The filter housing has been overtightened or cross-threaded	Pop a screwdriver or stick through the filter housing creating a handle to be able to leaver the housing off the debris screen.

Should the filter housing snap or become unusable it is possible to purchase a replacement filter housing from the Lay-Z-Spa website here.