|Puncture||Punctures are not covered by the warranty line, however you should be able to mend a puncture with a repair patch. These can be purchased from www.bestwayaftersales.co.uk|
|Split Seam||If the seam has come apart, this can be difficult to fix with repair patches. If you are still within your warranty period, please contact the After Sales team to process a warranty claim.|
|Normally caused when the pools have become scratched and the rust resistant coating has worn off.||The poles or liner will need to be replaced. This is not a manufacturing issue|
|Normally caused when the pools have not been set up on flat and level ground||The pool will need to be disassembled and erected on a flat and level surface. This is not a manufacturing issue.|
Almost any completely flat, solid level surface can be used. Do not use sand as leveling material as it is prone to shift under the pool.
Do not set up on driveways, decking, platforms, gravel or asphalt. The ground should be stable enough to withstand the weight and pressure of the water.
To avoid abrasions and tears, it is recommended to not drag the pool into position.
Fill the pool until the water capacity is at 80%.
It is recommended to leave some extra space for water displacement for when the pool is in use.
This depends on how often the pool is used, and if a filter pump and chemicals are being used.
If the water is being maintained with the correct chemicals and filter system, then the water can last the summer season.
We would recommend using chemicals to maintain the health of your water, this will also mean the water wont have to be changed as often.
This can be caused by excessive chemical use or by being left in direct sunlight. If this is the case, this is not a manufacturing issue.
The pool should be cleaned with a mild soap and water solution, such as washing up liquid as this is a non-abrasive cleaner
It is recommended that the pool is stored in a cool, dry place across the winter period as the cold weather can damage the PVC walls.
The pools should be cleaned and thoroughly dried before being stored.
Unscrew the valve cap on the oustide of the pool and remove.
Connect the adpator to the hose
Screw control ring of the hose adaptor onto the air cap
|Pool||6 months from date of purchase|
|Filter pump (if included)||12 months from date of purchase|
|Cover (if included)||90 days from date of purchase|
|Ground cloth (if included)||90 days from date of purchase|
|Ladder (if included)||90 days from date of purchase|